What to do in an emergency

From 23rd September 2022, we will be partnering with VetsNow to provide emergency care to your animals out of hours.  

Vets Now offer a comprehensive, dedicated out of hours vet clinic, like an A&E service for pets. They are based in numerous locations across Scotland and the rest of the UK, our nearest clinics are Dundee, Glasgow and Kirkcaldy. They employ a dedicated team of vets and nurses to provide excellent care throughout the nights and weekends, so they are fresh and ready to help you, whatever time you need it. They offer free telephone advice, and up until 11pm you can have a video consultation with a vet prior to needing to travel (we think this is a brilliant option to access good veterinary advice). 

We hope that with a dedicated service, you will be less worried about disturbing our vet’s sleep and so will feel more able to access support and advice whenever you are worried through the night. The team at Vets Now also undergo additional training in emergency and critical care, which means in the event of your pet needing emergency care, they are very well prepared and resourced to support you and your pet’s needs.  

So how does this work?

During our opening hours, from 8am – 7pm Monday to Friday and from 9am -12 noon on Saturday, you will still be able to call and book consultations with our team of vets.

Outside these hours if you call us on 01764 652 086 and select that your pet needs emergency care your call will be directed to Vets Now, where you will speak to a member of their team about the care you need. They will then work with you to determine what the next steps will be, and where is going to be best for you to attend one of their clinics (if needed).

I would like to encourage you to visit their website www.vets-now.com to familiarise yourself with the location of their clinics and to consider which clinic would work best for you in case of an emergency. I would like to reassure you that the vast majority of pets only need emergency care once or twice during their lifetime, so we hope you won’t need them too often!  

All of us at Crieff Vets know that your pets are an important part of your family; our priority is to continue to improve the way we look after your pets when you entrust us with their care, whatever the time day or night.

That’s why we’re proud to be partnering with Vets Now.  

Why are we now using VetsNow?

This is not a decision we have taken lightly, Crieff Vets has a long tradition of providing care to your pets 24/7, for many years. However, things have changed significantly in the past few years and it is no longer sustainable for us to provide excellence in care at all hours.  

We have seen a massive rise in the number of clients needing our services. It’s wonderful that so many people have welcomed pets into their families, many for the first time. It does mean, though, that demand for our professional service has increased dramatically over the past 3 years, and we are finding it challenging to keep up.  

We are also experiencing much higher demand for our services during the evenings, overnight and at weekends; you, our clients, rightfully want what is best for your pets whatever the time of day or night. This does, however, provide us with some challenges. Currently our vets work full shifts during the week in addition to being on-call for you during the nights and weekends. In the past this may have meant coming into the practice a couple of times a week and once or twice at weekends, this is no longer the case, and we are often finding our vets are working late into or through the night, or all weekend before resuming their usual day shifts. Often vets are needing to drive into the practice, in the wee small hours to provide complex and involved emergency care or surgery, we don’t think this is safe for our vets and nurses and increasingly we don’t think this is the right level of care and service for our patients either. We would love to have more vets here to join us and reduce the amount of duty time the vets perform, but we are currently facing a huge shortage of vets in the UK, making recruiting more team members a real challenge. We have always been proud of the excellence of care our vets provide, but working for this many hours with so little time to switch off makes this level of care unsustainable.  

Return to Emergencies