One of our practice vets is on call for emergencies 24 hours a day, 7 days a week, 365 days a year. Unlike many other practices, we carry out all our own emergency cover based at our practice. This means that, in what can be a stressful situation, you and your pet are familiar with our location, environment and staff. It also means we can provide the best immediate care as we have full access to your pets medical records.
In any emergency situation please phone the practice as soon as possible to ensure any vital instructions can be given by phone and any delay in treatment is minimised.
Outside of normal hours you may hear a recorded message directing you to call a mobile number. This will put you through to our vet on call.
Emergency treatment is always more effectively administered at the surgery and in most cases even a severely injured animal is able, with care, to be moved and transported quite safely. This advice is in line with the current Royal College of Veterinary Surgeons "Code of Professional Conduct" which states " Owners are responsible for transporting their animals to a veterinary practice, including in emergency situations. The RCVS encourages owners to think about how they can do this and make plans before an emergency arises. Examples include their own transport, a family member, friend or neighbour’s transport, an animal ambulance or a taxi service that will transport animals. In all but exceptional circumstances, the interests of companion animals will be best served by being taken to a veterinary practice, where the attending veterinary surgeon has access to a full range of equipment, veterinary medicines and appropriate facilities. "